Made on
Tilda
Norevia IT Solutions, SIA operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, as a customer, with a personalised shopping experience (the “Services”). Norevia IT Solutions, SIA is a store powered by Tilda, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or another transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify you. Depending on how you interact with the Services, your location, and applicable laws, we may collect or process the following categories of personal information, including inferences drawn from such information:
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, bank account information, payment card details, transaction details, payment method, payment confirmations, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you include in communications with us, for example when contacting customer support.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about your interactions with the Services, such as how and when you access or interact with them.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies;
From our service providers, including when we engage them to implement certain technologies or when they collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, adapting, and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing payments and orders, remembering your preferences and interests, sending account-related notifications, handling purchases, returns, exchanges, and other transactions, creating and maintaining your account, organising shipping, facilitating returns and exchanges, allowing you to post reviews, and creating a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to improve and tailor the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, or post, and showing advertisements related to products or services on the Services or other websites, including based on products you have viewed, purchased, or added to your cart.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or respond to fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
Communicating with you. We use your personal information to provide customer service, respond to your requests, deliver effective support, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable laws and valid legal procedures, including requests from law enforcement or government authorities, participation in legal proceedings, dispute resolution, enforcement of our terms and policies, and investigation of potential violations.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
With Tilda, service providers, and other third parties who provide services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
With business and marketing partners to provide marketing services and advertising. For example, we use Tilda to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to request that we do not share information about you for targeted advertising purposes based on your activity across different merchants and websites.
When you instruct us, submit a request, or otherwise consent to the disclosure of certain information to third parties, for example for shipping products or through the use of social media widgets or login integrations.
With our affiliates or within our corporate group.
As part of a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas, search warrants, or similar legal requests), to enforce applicable terms or policies, or to protect the Services, our rights, and the rights of our users or third parties.
Relationship with Tilda
The Services are hosted by Tilda, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transferred to and shared with Tilda, as well as third parties that may be located outside your country of residence, in order to provide and improve the Services.
Additionally, to protect, develop, and improve our business, we use enhanced Tilda features that integrate data from your interactions with our store, other merchants, and Tilda itself. To provide these enhanced features, Tilda may use personal information collected from your interactions with our store, other merchants, and Tilda. In such cases, Tilda is responsible for processing your personal information, including handling requests related to your privacy rights.
For more information about how Tilda uses your personal information and the rights available to you, you may consult Tilda’s Consumer Privacy Policy. Depending on your location, you may also exercise certain rights regarding your personal information through Tilda’s privacy portal.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies as well as their terms of use. We are not responsible for the privacy, security, accuracy, completeness, or reliability of such third-party websites.
Information you share in public or semi-public areas, including on third-party social media platforms, may also be visible to other users without restriction. The inclusion of such links does not imply endorsement of the content or operators of those platforms unless explicitly stated.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion.
As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” personal information relating to individuals under the age of 16 as defined by applicable law.
Security and Retention of Your Information
Please note that no security measure is perfect or completely secure, and we cannot guarantee absolute security. Additionally, any information transmitted to us may not be secure during transmission. We recommend avoiding unsecured channels when sending sensitive or confidential information.
The retention period for your personal information depends on various factors, including whether the information is required to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances, and in some cases we may refuse your request where permitted by law.
Right of access / right to know. You may request access to the personal information we hold about you.
Right to deletion. You may request deletion of the personal information we hold about you.
Right to correction. You may request correction of inaccurate personal information we hold about you.
Right to portability. You may request a copy of your personal information and, in certain circumstances, request its transfer to a third party.
Communication preferences. We may send you promotional emails. You may unsubscribe at any time using the unsubscribe link included in our emails. Even if you opt out, we may still send you non-promotional communications related to your account or purchases.
If you reside in the United Kingdom or the European Economic Area, and subject to local legal limitations and exceptions, you may also have the following rights:
Objection to processing and restriction of processing. You may request that we stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent. Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.
You may exercise these rights through the relevant sections of the Services or by contacting us using the details provided below. For more information about how Tilda uses your personal information and your available rights, including rights relating to data processed by Tilda, please visit:
We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request, as required or permitted by law. You may also designate an authorised representative to exercise rights on your behalf, subject to verification requirements. We will respond to requests within the timeframes required by applicable law.
Complaints
If you wish to submit a complaint regarding our handling of your personal information, please contact us using the details below. Depending on your location, you may also have the right to appeal our decision or file a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside your country of residence.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved mechanisms, unless the transfer is made to a country recognised as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will publish the updated Privacy Policy on this website, revise the “Last Updated” date, and provide notice where required by law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at ritvarsstabrovskis@inbox.eu or by post at:
Rīga, Brīvības bulvāris 30 - 5, LV-1050
For the purposes of applicable data protection laws, we are the data controller of your personal information.